Ohio Garage Door Guru

Refund Policy

Last Updated: March 24, 2025

1. Overview

At Ohio Garage Door Guru, we take pride in providing high-quality garage door repair, installation, and maintenance services to our valued customers. Our services include expert labor, specialized equipment, and dedicated human resource efforts. Because these services are performed by skilled professionals and incur significant operational costs, all sales are final once the service has been rendered.

2. Cancellation and Refund Terms

A. Prior to Service

  • Cancellation Window: If you need to cancel or reschedule your service appointment, please notify us at least 24 hours before the scheduled time.
  • Cancellation Fee: Cancellations made less than 24 hours in advance may incur a cancellation fee to cover the costs incurred in scheduling and mobilizing our team.

B. After Service Has Been Provided

  • No Refund Policy: Once our technicians have commenced and completed the service, including the deployment of labor, manpower, and human resources, no refunds will be issued. This policy applies to all service calls, repairs, installations, and maintenance work.
  • Service Completion: By engaging our services, you acknowledge and agree that the fees charged cover the cost of professional labor and operational expenses. As such, once the service is completed, the transaction is final.

3. Reasons for Our No Refund Policy

Our pricing reflects not only the materials used but also the extensive expertise, manpower, and time required to deliver a safe and effective service. Once work is performed, these costs cannot be recovered. Our policy is designed to ensure:

  • Fair Compensation: Our team is compensated for the time and effort spent on each project.
  • Resource Allocation: We reserve resources, including equipment and scheduling, exclusively for your service.
  • Operational Efficiency: By enforcing a strict no-refund policy post-service, we maintain a high standard of operational efficiency and accountability.

4. How to Contact Us Regarding Your Service

If you have concerns about any service provided, please contact our customer support immediately. We are committed to addressing your issues and, when possible, offering remedies such as re-inspections or additional adjustments. However, please note that these measures are not considered refunds but rather corrective actions to ensure your satisfaction with our work.

Contact Information:

5. Amendments to This Policy

We reserve the right to amend or update this Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon posting. We encourage you to review this policy periodically.

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